Refund Policy

1 Refund Eligibility

Once access to the purchased test series or digital content has been granted, refunds are generally not applicable. However, refunds may be considered under the following conditions:

• Duplicate payment made accidentally — where the same order was charged more than once.
• Technical issue from our side preventing access to purchased content after successful payment.
• Incorrect deduction without successful activation of the purchased paper or bundle.

2 Non-Eligible Situations

Refunds will generally not be applicable in the following situations:

• Access to the purchased test series or digital content has already been granted and used.
• Requests based on a change of mind after purchase.
• Exam date changes, syllabus updates, or personal schedule changes beyond our control.
• Accounts suspended or terminated for violation of our Terms and Conditions.
• Free tests or complimentary access — no purchase is involved.

3 How to Request a Refund

To initiate a refund request, please follow these steps:

4 Refund Amount & Method

Approved refunds will be for the full purchase amount paid. We do not impose any processing or cancellation fees on eligible refunds.

Refunds are credited to the original payment method used at the time of purchase:

• UPI / Net Banking payments: refunded to the source bank account.
• Debit / Credit Card payments: refunded to the card used.
• Wallet payments: refunded to the source wallet.

Refund timelines are subject to your bank's processing schedule. Toppers11 initiates the refund within 5–7 business days of approval; actual credit may take additional time depending on your financial institution.

5 Subscription Validity & Access

All test series subscriptions on Toppers11 are valid for one full calendar year from the date of purchase. There is no auto-renewal — your subscription ends naturally at the close of the calendar year or the one-year mark, whichever is applicable.

Any new tests added to a purchased paper during the subscription year are automatically included at no additional cost.

6 Technical Issues

If you are unable to access purchased content due to a technical problem on our side (e.g. payment debited but access not granted, platform error preventing test access), please contact us immediately at support@toppers11.com or via WhatsApp.

We will promptly investigate and either resolve the access issue or, where resolution is not possible, process an approved refund to your original payment method within 5–7 business days.

7 Changes to This Policy

Toppers11 reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of the platform after any modifications constitutes acceptance of the updated policy. We recommend reviewing this page periodically.

8 Contact for Refund Requests