Welcome to Toppers11. This Privacy Policy explains how Toppers11 (toppers11.com) collects, uses, discloses, and safeguards your information when you use our online mock test platform for Income Tax Departmental Promotion Examinations. Please read this policy carefully. By using our platform, you consent to the practices described herein.
1 Information We Collect
We collect the following categories of personal information to provide and improve our services:
- Account Information: Name, email address, mobile/WhatsApp number, and password (stored in encrypted form) when you register.
- Professional Information: Your Income Tax Department posting region, designation, and which exam category you are preparing for (MS / ITI / ITO).
- Payment Information: Transaction ID, amount, and payment status. We do not store full card numbers or CVVs — these are handled exclusively by our payment processor (Razorpay).
- Usage Data: Tests attempted, scores, time taken, questions answered, and performance analytics generated within the platform.
- Device & Technical Data: IP address, browser type, device type, operating system, and pages visited — collected automatically via cookies and analytics tools (Google Analytics).
- Communication Data: Messages submitted via our contact form or sent to our WhatsApp support number.
2 How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account on Toppers11.
- To provide access to purchased test series and free tests.
- To process payments and issue access to purchased content.
- To send transactional communications — purchase confirmations, test availability notifications, and exam-related updates.
- To personalise your learning experience and display performance analytics.
- To respond to your queries submitted via the contact form or WhatsApp.
- To detect and prevent fraudulent activity or unauthorised access to our platform.
- To improve our question bank, test interface, and overall platform quality.
- To comply with applicable Indian laws and regulations.
3 How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:
- Payment Processors: We share payment-related data with Razorpay (our payment gateway) solely to process transactions. Razorpay operates under its own privacy policy and PCI DSS compliance standards.
- Analytics Providers: We use Google Analytics to understand platform usage. This data is anonymised and aggregated.
- Cloud Infrastructure: Our platform is hosted on Supabase and related cloud services. Data is stored securely within their infrastructure.
- Legal Obligations: We may disclose your information if required by law, court order, or government authority.
We never share your personal data with Income Tax Department authorities, examination bodies, or any third party for marketing or profiling purposes.
4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your login session, track test progress, and analyse platform usage through Google Analytics.
You can control cookie behaviour through your browser settings. However, disabling cookies may affect your ability to log in and use certain features of Toppers11.
5 Data Security
We implement industry-standard security measures to protect your personal information:
- All data transmission between your browser and our servers is encrypted via HTTPS/TLS.
- Passwords are stored using strong cryptographic hashing — never in plain text.
- Payment processing is handled by Razorpay, which is PCI DSS Level 1 compliant.
- Our database is hosted on Supabase with row-level security and access controls.
- We restrict access to personal data to authorised team members only.
Despite these measures, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password for your Toppers11 account.
6 Data Retention
We retain your personal information for as long as your account remains active or as needed to provide services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required to comply with legal obligations, resolve disputes, or enforce our agreements.
Test result data and performance records may be retained in anonymised form for platform improvement purposes after account deletion.
7 Your Rights
As a user of Toppers11, you have the following rights with respect to your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may update your profile information at any time from your account settings.
- Deletion: You may request permanent deletion of your account and associated personal data.
- Opt-Out: You may opt out of non-transactional communications (e.g. promotional notifications) at any time.
To exercise any of these rights, contact us via WhatsApp or email at support@toppers11.com.
8 Children's Privacy
Toppers11 is designed exclusively for serving employees of the Income Tax Department of India who are adults (18 years and above). We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that a minor has provided us with personal data, we will promptly delete it.
9 Third-Party Links
Our platform may contain links to third-party websites such as the Income Tax Department's official website (incometaxindia.gov.in) or syllabus references. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify registered users of material changes via email or a prominent notice on the platform. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of Toppers11 after any changes constitutes your acceptance of the updated policy.